Relationship Banker II - Scotch Plains (30 hour) Preferred Bilingual/Spanish

About the role

This role is a banking professional that plays a vital role in bringing TD’s human, relationship-driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD’s risk and regulatory standards.

Responsibilities

• Cultivate and sustain long-term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships and allow clients to meet their financial objectives
• Proactively engage in client conversations with curiosity, actively listen, accurately capture information, and leverage TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
• Lead client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships
• Lead purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
• Apply strong banking and financial knowledge to interpret client needs and validate understanding; provide clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
• Deliver advanced, needs-based guidance and manage more complex client scenarios, ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
• Serve as a client advocate, anticipating client needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
• Engage clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
• Champion the client experience by ensuring continuity, follow-through, and strong connection to TD’s broader network of expertise
• Adhere to and reinforce all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank

Education & Experience

• High School Diploma or GED (or equivalent combination of education and experience)
• 2+ years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions
• Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred
• Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services
• Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations
• Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment
• Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios
• Proficiency with Microsoft Office or similar workplace technologies
• Ability to complete required job-related training upon hire
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
• Notary License (or ability to obtain) preferred

Customer Accountabilities

• Deliver a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
• Lead client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
• Apply sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
• Consistently bring TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
• Act as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure
• Act in accordance with TD’s code of conduct and ethical standards in every decision
• Protect TD’s clients, colleagues, and the Bank – do the right thing, own it, raise it, know it
• Exercise sound judgment in more complex scenarios, identifying risks, resolving issues, and escalating as appropriate

Employee / Team Accountabilities

• Act as a team leader to monitor workflow, prioritize tasks, and delegate responsibilities
• Complete required training and continuously strengthen risk and compliance knowledge
• Contribute to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team
• Take accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
• Embrace different perspectives, backgrounds, and experiences
• Model curiosity and seek out different perspectives to foster a growth mindset
• Collaborate with team members and partners in contributing to the success of the team and organization
• Demonstrate TD Way leadership behaviors in action

Physical Requirements

• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous