Relationship Banker II - Garden of the Gods - Colorado Springs, CO

About the role

Relationship Bankers at U.S. Bank build relationships with customers, engaging them via various channels to provide personalized advice and solutions. This role requires a strong foundation in retail banking and a commitment to fostering trust and understanding.

Responsibilities

• Engage customers through in-person, appointment, and virtual interactions to understand their banking needs and recommend appropriate products and services.
• Identify and address customer needs by actively seeking out and responding to client inquiries and feedback.
• Maintain a comprehensive understanding of U.S. Bank’s consumer and business banking products and services, including digital offerings.
• Provide exceptional customer service by greeting clients, processing transactions, and offering guidance on financial matters.
• Collaborate with branch team members and partners to enhance the client experience and ensure operational excellence.
• Open new accounts, handle service requests, and submit credit applications as needed.
• Educate clients on new and self-service digital products and services to help them meet their financial goals.
• Leverage available resources and technologies to optimize the client experience and deliver accurate, efficient service.

Requirements

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain these requirements may result in the rescission of your offer or termination of employment.

Qualifications

• High school diploma or equivalent
• Typically four to five years of job-related retail banking experience or a combination of experience and training
• Proven ability to build and foster client relationships through proactive outreach and follow-up
• Effective communication and engagement skills with clients
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems
• Strong understanding of all retail products and services
• Customer service and interpersonal skills
• Experience in participating in sales campaigns and promotions
• Experience with digital products and self-service technologies
• Advanced proficiency in making appropriate recommendations that meet customer needs
• Experience in the financial services industry preferred

Skills

Proven ability to build and foster relationships with clients through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures, and support systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Experience in participating in sales campaigns/promotions
Experience with using and demonstrating digital products and self-service technologies
Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Experience in the financial services industry preferred

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equity stock purchase
Pension (subject to eligibility requirements)

Pay Range

$23.75 - 29.03 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.