Relationship Banker II (Float) - Fairfield/Westchester Region (Fairfield County, CT)

Work Location: Rye Brook, New York, United States of America

About the role

The Retail Banker II Float is a Customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations, requiring the ability to work in different contexts and settings.

Responsibilities

• Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
• Requires broad knowledge and understanding of the full product suite, services, and processes of the business area, characterized by moderate complexity and risk.
• Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through challenging times and life events, save time and money, and exceed their needs.
• Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, identify Customer solutions, and lead-focused outbound sales activities.
• Evaluates issues, errors, and problems based on practices and existing precedents or procedures.
• Explains detailed and/or complicated information within the team.
• Builds working relationships with customers and related teams.
• Participates in Customer outreach, servicing, and advice activities to deliver on TD’s unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Delivers a Legendary Customer experience by helping Customers, building relationships, delivering service, and advice.
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content & tools, providing consultational support, and advocating for Customers with proactive insights & recommendations.
• Serves as a Customer advocate in providing resolution, proactive tips, and insights on saving time & money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human through effective problem resolution or providing sound advice that yields a solution.
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and engaging in additional conversation to identify needs and offer solutions or partner referrals.
• Utilizes Customer relationship management tools to gather Customer information for deeper insights and a better Customer journey.
• Engages in lobby leadership by orchestrating Customer flow, warmly welcoming, discovering initial needs, and guiding Customers appropriately.
• Understands Customer preferences with banking and educates Customers on self-service options that meet their needs.
• May act as a point of escalation for Customer questions or concerns.
• May perform a variety of (teller) transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to operational policies and procedures.
• Promotes the full suite of products, sales, services, and banking capabilities.
• Understands and applies operating policies and procedures.
• Supports the timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions/activities as necessary.
• Ensures documentation is accurate and properly reflects client/business intentions, consistent with relevant rules/regulations.
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
• Participates fully as a member of the team, supports a positive work environment, and ensures timely communication of issues/points of interest.
• Continuously enhances knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
• Participates in personal performance management and development activities.
• Keeps others informed and up-to-date about the status/progress of projects and relevant day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the Bank, both internally and externally.
• Utilizes feedback through coaching sessions to demonstrate stronger performance.
• Establishes relationships with partner bankers to make effective referrals.
• Collaborates with team members to contribute to the success of the team and organization.
• Actively seeks opportunities to improve delivery of work with high attention to quality standards.
• Takes ownership of own career and aspirations, seeking diverse feedback to continuously develop and enhance skills.
• Positively embraces change and adheres to TD’s Shared Commitments and code of conduct expectations.

Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 2+ years of related experience required.
• Teller experience (Preferred).
• Cross-trained to take customer transactions.
• Requires agility, teamwork, and flexibility to adapt to different locations and environments.
• Must be able to do same-day travel to multiple work locations within a designated region or area.
• Superior Customer Service skills.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Proficient in Microsoft Office.
• Ability to provide community services, including Financial Education classes.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Physical Requirements

• Domestic Travel: Continuous (67-100%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Continuous (67-100%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$25.50 - $36.00 USD per hour

Schedule

40 hours per week