Relationship Banker II

About the role

We're a dynamic regional community bank dedicated to bringing passion and customer focus to the business. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology.

Responsibilities

• Build, expand, and retain existing client relationships
• Provide expert financial solutions to existing and prospective clients
• Market Simmons solutions to our existing customer base and prospects through various channels
• Achieve and/or exceed individual and branch goals
• Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs

Requirements

• Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources
• Ensure individual goals are met through required levels of in-person and outbound calling activities
• Open and close accounts, perform account research, and comply with BSA and CIP requirements
• Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, and assist with the branch's consumer loan portfolio
• Uncover needs and refer customers to a partner-centric team that works with small businesses, corporations, and institutional partners, as well as mortgage and financial advisors
• Maintain high levels of client satisfaction by engaging customers and ensuring an optimal customer experience
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures
• Perform other duties and responsibilities as assigned

Qualifications

• Two years of customer-facing and goal-oriented experience
• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment
• Coaching and leading the branch team according to process and protocol in the absence of an AFCM

Skills

• Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization
• Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment
• Coach and lead the branch team according to process and protocol in the absence of an AFCM

Benefits

Simmons Bank offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Pay

The pay range for this position is $40,000 - $60,000 annually, depending on experience and qualifications.

Schedule

Relationship Bankers typically work a standard Monday through Friday schedule, with occasional evening and weekend hours as needed.