Relationship Banker II

About the role

We're a dynamic regional community bank dedicated to bringing passion and customer focus to our business. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology.

Responsibilities

• Build, expand, and retain existing client relationships
• Provide expert financial solutions to existing and prospective clients
• Market Simmons solutions to our existing customer base and prospects through various channels
• Achieve and/or exceed individual and branch goals
• Assist clients with account service and maintenance requests, teller transactions, and problem resolution

Requirements

• Share and recommend the bank's full scope of resources with customers
• Motivate and present information in one-on-one and small group situations
• Coach and lead the branch team according to process and protocol
• Open and close accounts, assist with research, and comply with BSA and CIP requirements
• Facilitate consumer loan requests, maintain loan policies and procedures, and assist with the branch's consumer loan portfolio
• Uncover needs and refer customers to partner-centric teams
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience
• Comply with all applicable laws, regulations, policies, and procedures
• Perform other duties and responsibilities as assigned

Qualifications

• High School Diploma/GED
• Two years of customer-facing and goal-oriented experience
• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to help our customers
• Ability to provide support and guidance at other banking institutions within the market