Relationship Banker II

Key Responsibilities

• Compliance with all banking regulations and the policies and procedures established by management
• Building customer relationships
• Accurately recording daily transactions
• Identifying and fulfilling relationship deepening with products and services that will benefit customer accounts
• Efficiently fulfilling customer all around needs
• Serve as Associate Banker when needed
• Assist in mentoring and developing Relationship Banker I and Associate Banker

Branch & Personal Sales Performance Goals

• Achieve personal & branch goals for customer satisfaction, account openings, deposit growth, loan origination, and referrals
• Open, cross sell, maintain existing accounts and products to new and existing customers
• Provide quality customer service with every customer interaction; exceed service expectations
• Greet every customer with a smile, use eye contact, and pleasant greeting
• Begin to partner with branch management to prepare weekly and monthly branch meetings
• Aid in sales coaching as needed
• Work with management team to exceed branch goals

Branch Operations

• Perform daily operational functions
• Balancing a cash-box and vault as needed
• Absorb and assist with surprise spot check audits
• Follow security protocols with opening, closing, and daily observation
• Open and process all necessary steps and documentation for account opening, online banking, mobile banking and other services
• Review work from Relationship Banker I and Associate Banker for CIP and documentation accuracy
• Take charge as needed in the absence of Manager or Relationship Banker III

Product Knowledge & Recommendations

• Review current accounts and services to assist customers choose best fit for them
• Use needs-based selling by asking open ended questions, listening to the customer, and offering products and services to fit their needs
• Show knowledge of business and lending products and services in addition to core
• Show knowledge of online and mobile banking to assist customers with registration, login, bill pay, e-statements, mobile deposits and additional advanced settings
• Refer customers to correct departments for assistance

Transaction Accuracy and Transaction Processing

• Process a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions
• Process transactions within limits of established policy accurately and efficiently and seek approvals when required

Customer Relationships

• Provide outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
• Promptly address and resolve customer concerns and inquiries in a positive, confident manner
• Consistently make time to be friendly, get to know our customers and make every customer feel important