Relationship Banker I (US) - South Yarmouth, MA
TD · South Yarmouth, MA · 1 mo ago
On-siteFinance$22.5–$29/hrFull-time
We need to output HTML fragment with sections: headings
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Key info:
- Work Location: South Yarmouth, Massachusetts, United States of America
- Hours: 40
- Pay Details: $22.50 - $29.00 USD
- TD is committed to providing fair and equitable compensation... (some prose)
- Growth opportunities and skill development...
- Compensation policies...
- Base pay may vary...
- Line Of Business Personal & Commercial Banking
- Job Description: paragraph about role.
- Depth & Scope: bullet-like sentences (list of duties). We need to extract duties as list items.
- Education & Experience: list of qualifications.
- Customer Accountabilities: maybe responsibilities.
- Shareholder Accountabilities: maybe responsibilities.
- Employee/Team Accountabilities: maybe responsibilities.
- OCC Language: regulatory requirements (maybe qualifications).
- Physical Requirements: maybe not needed unless we include as a section? Not in allowed headings list; we could maybe put under Requirements? But we should not create sections not listed. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include.
We need to preserve all substantive information. So we need to include location, hours, pay, line of business, job description, duties, education/experience, accountabilities, OCC language, physical requirements maybe as part of Requirements or Qualifications? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? Probably we should stick to those headings. But we can also include other headings if needed? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are typical sections; we can use them as needed. It doesn't forbid other headings, but better to stick to those.
We need to include Pay and Schedule sections if present. Pay: we have pay details $22.50 - $29.00 USD. Also mention base pay may vary etc. So we should include Pay section with that info.
Schedule: Hours 40 (presumably full-time). So we can include Schedule section with "40 hours per week" maybe.
About the role: we can include a brief summary from job description: role is a banking professional who plays vital role bringing TD's human relationship-driven banking experience to life by partnering with clients to help them achieve financial goals delivering personalized solutions. That's substantive.
Responsibilities: we can combine Depth & Scope bullet points and accountabilities (Customer, Shareholder, Employee/Team). Those are duties.
Requirements: maybe Education & Experience, OCC Language, Physical Requirements? Could be under Requirements.
Qualifications: maybe skills like communication, multitasking, problem solving, Microsoft Office, NMLS registration, notary license preferred.
Skills: maybe list of skills: communication, relationship building, product knowledge, consultative engagement, etc.
Benefits: we have "Our Total Rewards Package" description: base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, reward and recognition. That's benefits. So we can include Benefits section.
We need to avoid boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the long EEO paragraph at end, also "Who We Are" maybe considered boilerplate? It's about the company; could be considered not substantive? Might be considered boilerplate but it's describing TD; maybe we can keep as part of About the role? But it's generic. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." "Who We Are" is not explicitly listed, but could be considered boilerplate? Might be okay to keep? Safer to remove it as it's not specific to the role. The job posting includes a lot of generic TD description; we could keep a brief snippet about TD being a leading global financial institution? Might be considered not essential. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The "Who We Are" is substantive about the company but not about the role. Might be considered boilerplate? I'd lean to remove it to keep focused on role.
Similarly "Our Total Rewards Package" is benefits, we keep.
"Additional Information", "Colleague Development", "Training & Onboarding", "Interview Process", "Accommodation" maybe we can keep some as part of Benefits or About the role? But they are generic. Might be considered boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Those sections are not explicitly listed as boilerplate but they are generic corporate info. Might be considered not substantive for the role. Safer to omit them.
Thus we will include sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
Now we need to extract content.
Let's parse.
Job Description paragraph:
"This role is a banking professional who plays a vital role in bringing TD's human, relationship driven banking experience to life by partnering with clients to help them confidently achieve their financial goals by delivering personalized solutions that support overall financial well-being."
That's About the role.
Depth & Scope bullet points (list of duties). Let's list them:
- Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve their financial goals
- Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities
- Applies foundational banking knowledge to interpret client needs and validate understanding. Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language to help clients make informed decisions aligned to their financial goals
- Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners
- Executes with accuracy and discipline, establishing clear next steps and follow-up, and reinforces the client relationship to support long-term financial progress
- Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness
- Builds and strengthens client relationships through consistent, personalized interactions that reflect a client-first approach
- Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
- Adheres to all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank
That's a list.
Then Customer Accountabilities:
- Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
- Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
- Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
- Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
- Consistently brings TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience
Shareholder Accountabilities:
- Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
- Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
- Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
- Acts in accordance with TD's code of conduct and ethical standards in every decision
- Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it
Employee/Team Accountabilities:
- Completes required training and continuously strengthen risk and compliance knowledge
- Share insights, lessons learned, and best practices across the team
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
- Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
- Embraces different perspectives, backgrounds, and experiences
- Models curiosity and seeks out different perspectives to foster a growth mindset
- Collaborates with team members and partners in contributing to the success of the team and organization
OCC Language:
- This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
Physical Requirements: we could include under Requirements maybe as a list.
Education & Experience:
- High School Diploma or GED (or equivalent combination of education and experience)
- 1+ years of experience engaging with clients in a service, sales, or relationship building environment
- Teller or cash-handling experience in a financial institution preferred
- Experience educating clients on products and services in a consultative manner
- Demonstrated ability to communicate clearly and effectively with clients and colleagues
- Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment
- Ability to exercise sound judgment and problem-solving skills in client interactions
- Basic proficiency with Microsoft Office or similar workplace technologies
- Ability to complete required job-related training upon hire
- Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
- Notary License (or ability to obtain) preferred
Now we need to map to sections.
About the role: the job description paragraph.
Responsibilities: combine Depth & Scope, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities? Might be too much but we can include all as responsibilities.
Requirements: maybe Education & Experience (minimum qualifications) plus Physical Requirements? Or we could put Education & Experience under Requirements, and OCC Language under Qualifications? But we have separate Qualifications and Skills sections.
Qualifications: maybe OCC Language plus Notary License preferred? Or we could treat OCC Language as Qualifications (regulatory). Skills: communication, relationship building, product knowledge, consultative engagement, problem solving, multitasking, Microsoft Office, etc.
Benefits: Total Rewards Package description.
Pay: $2