Relationship Banker I - Union City Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, managing transactions, and assisting customers in achieving their financial goals.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues, and refer customers to internal experts for more complex needs.
• Comply with bank processes and procedures, and adhere to relevant laws and regulations, including completing tasks delegated by the Branch Manager.
• Identify customer needs and provide appropriate guidance and perspectives on Regions' solutions, and may conduct outbound calls to educate customers on emerging technologies.
• Track and report hours worked in excess of 40 per week, and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Physical stamina to walk and stand for extended periods, and the ability to lift up to twenty pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills