Relationship Banker I - Riverchase Branch - Birmingham AL

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, processing transactions, and assisting customers in achieving their financial goals.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries and fulfill basic servicing requests such as new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking needs and preferences.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues and refer complex needs to internal experts.
• Adhere to bank processes and procedures, including following up on assigned tasks and reporting operational risks.
• Conduct outbound calls to educate customers on emerging technologies and assist with their financial needs.
• Track and report hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Handling cash and processing cash transactions
• Communicating in person, on the phone, and through electronic channels
• Using a computer frequently, including typing and sustained attention to a monitor
• Walking and standing for extended periods
• Lifting up to twenty (20) pounds

Skills and Competencies

• Adhering to policies, procedures, and guidelines
• Assisting customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills
• Bilingual preference: English/Spanish

Benefits

• Paid vacation/sick time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program