Relationship Banker I - Pier Park Branch - Panama City Beach FL

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The goal is to create meaningful personal connections with customers, improve their financial wellness, and offer guidance on Regions' products and services.

Responsibilities

• Handle customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests.
• Develop relationships with customers and stay informed about their banking activities.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues.
• Refer customers to internal experts for more complex financial needs.
• Adhere to bank processes and procedures, including following legal and regulatory requirements.
• Identify and report operational risks, and manage large sums of cash.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.
• Track and report hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills