Relationship Banker I - Northeast Jackson Branch - Jackson MS

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The goal is to provide exceptional customer service, improve financial wellness, and offer personalized advice.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other teller duties.
• Answer customer inquiries and fulfill basic servicing requests like card replacements, PIN resets, and check orders.
• Build and maintain relationships with customers, staying informed about their banking needs.
• Provide education on standard consumer products and digital solutions, such as mobile, online, and ATM services.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Adhere to bank policies and procedures, including following up on customer complaints and reporting operational risks.
• Conduct outbound calls to educate customers on emerging technologies and assist with their financial needs.
• Track and report hours worked, eligible for overtime under FLSA.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handling cash and processing transactions.
• Effective communication in person, on the phone, and via electronic channels.
• Using a computer frequently, including typing and sustained attention to a monitor.
• Standing and walking for extended periods.
• Lifting up to twenty pounds.

Skills and Competencies

• Adherence to policies, procedures, and guidelines.
• Assistance with digital banking offerings.
• Handling multiple priorities simultaneously.
• Managing large sums of cash.
• Strong customer focus and relationship-building skills.