Relationship Banker I - Lakeway Main OfficeBranch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, manage transactions, and assist customers in achieving their financial goals.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions, such as mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues, referring complex cases to internal experts.
• Comply with bank processes, laws, and regulations, and report operational risks.
• Conduct outbound calls to educate customers on emerging technologies and assist with their financial needs.
• Track and report hours worked in excess of 40 per week, eligible for overtime under FLSA.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handle cash and process cash transactions.
• Communicate effectively in person, on the phone, and through electronic channels.
• Use a computer frequently, including typing and sustained attention to a monitor.
• Walk and stand for extended periods.
• Lift up to twenty (20) pounds.

Skills and Competencies

• Adhere to policies, procedures, and guidelines.
• Assist customers with digital banking offerings.
• Handle multiple priorities simultaneously.
• Oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Benefits

Regions offers a comprehensive benefits package including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability coverage, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and volunteer programs. For more details, visit this link.

Pay and Incentives

The starting salary range for this position is $35,640.99 USD to $42,192.00 USD, with potential for incentive pay based on performance. The target information is provided as a market reference and may vary based on individual performance, experience, and other factors.

Location

The Lakeway Main Office is located in Morristown, Tennessee.