Relationship Banker I (Jonesboro Main Branch)

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience looking to start a career with opportunities for growth and development.

Responsibilities

• Provides an exceptional customer experience on the cash line while handling transactional needs.
• Handles customer inquiries and fulfills basic servicing requests.
• Develops relationships with customers and educates them on standard consumer products and digital solutions.
• Aids in resolving customer service inquiries.
• Identifies and refers customers to internal experts for more complex financial needs.
• Tracks and reports time worked in excess of 40 hours per week.
• Conducts outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer on a frequent basis, including typing and sustained attention to a monitor
• Walk and stand for extended periods of time
• Lift up to twenty (20) pounds

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Oversee large sums of cash
• Strong customer focus and relationship-building skills