Relationship Banker I/II

Full-time, non-exempt position in the Retail Department reporting to the Banking Center Manager.

Schedule

40 hours per week; Saturday rotation required.

About the role

Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable, and patient service to the customer.

Responsibilities

• Manage large sums of currency with accuracy.
• Receive cash and checks for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter transactions correctly into the bank's computer system.
• Examine identification and assess validity.
• Examine checks deposited and determine proper funds availability based on regulation requirements; complete hold notices accurately.
• Process large commercial deposits.
• Process savings withdrawals: verify and receive proper identification.
• Process loan payments: verify payment amount and issue receipts.
• Identify counterfeit currency.
• Prioritize and make on-the-spot decisions regarding customer transactions, balancing customer satisfaction with the bank's exposure to loss or fraud.
• Issue cashier's checks, redeem U.S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments, and issue gift cards.
• Buy and sell currency from the vault as necessary, ensuring teller drawer cash limits are not exceeded.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Knowledge of products and services offered by the bank (Retail, Loan, Trust, Insurance) to refer customers to the proper department for unresolved issues.
• Promote and cross-sell bank products and services.
• Identify and attempt to correct any discrepancies found in customer information files (CIF).
• Assist in opening and closing of vault and night depository.
• Balance cash drawer daily.
• Research any outages and report unresolved discrepancies to the supervisor.
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E, and teller roles relating to each act.
• Open and close the bank by following established security procedures.
• Live and represent the Field & Main culture and brand.
• Perform related duties as assigned by supervisor.

Requirements

• High school diploma or equivalent.
• Prior customer service experience.
• Cash handling experience.
• Teller experience preferred.
• Understanding of basic mathematical skills.
• Good interpersonal communication and computer skills.

Skills

• Computer Skills: Strong working knowledge of computer functions; proficient in keyboarding. Ability to learn new technical skills and commitment to pursuing continuing education opportunities.
• Initiative: Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Takes proactive steps to accomplish tasks without specific direction.
• Follow-Up: Completes assignments and tasks willingly, promptly, and efficiently. Responds with a sense of urgency to requests from customers, co-workers, and/or supervisor.
• Communication Skills: Relates positively to customers, co-workers, and supervisors. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentiality in all bank and customer-related matters.
• Interpersonal Relationship Skills: Works well with co-workers, conveying thoughts and actions in a positive manner. Supports and accepts management directives to achieve individual, departmental, and company objectives.
• Time Management: Ability to maintain accuracy and quality of work as quantity increases. Organizes, prioritizes, and plans work activities efficiently.
• Adherence to Policies & Procedures: Understands the importance of adherence to bank policies. Maintains confidentiality and reflects positively on the company.

ADA Requirements

Work is performed in an open office setting with potential interruptions. Ability to stand for long periods and lift items weighing up to 25-70 lbs may be required.