Relationship Banker I or II

About the role

Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues.

Responsibilities

• Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience.
• As needed, will open accounts and refer customers to other areas of the bank as appropriate.
• Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

Qualifications

• College degree in business, accounting or finance preferred or related work experience.
• 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred.
• Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient.
• Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized with good note taking and follow-up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Able and willing to commute as required for business needs.

Other Details

• Relationship Banker I: $19.00 – $23.00 / hour
• Relationship Banker II: $22.00 - $25.00 / hour
• Pay determined based on job-related knowledge, skills, experience, and location.
• This position may be eligible for incentive compensation.
• Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation.
• It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).