Relationship Banker I (Greater Middleboro/Plymouth Float)

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today, you're taking a step towards investing in your tomorrow.

About the role

As a Relationship Banker, you'll play a key role in making NESB customers feel welcomed and valued every time they visit one of our branches. Tapping into your exceptional customer service skills, you’ll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests.

Responsibilities

• Greet and welcome customers courteously, identifying their financial needs and providing excellent service.
• Meet assigned customer service and sales goals while recommending appropriate solutions and referring to product specialists when necessary.
• Complete customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc.
• Maintain and balance cash drawers, reconciling discrepancies to ensure accuracy.
• Comply with bank operations and security procedures, participating in dual-control functions and maintaining customer traffic surveys.
• Develop and deepen customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services.
• Follow all bank security, compliance, and established policies and procedures.

Requirements

• A high school diploma or equivalent with 1-3 years of related cash handling customer-facing experience. You have enjoyed assisting customers in retail stores, restaurants, etc.
• Exceptional customer service skills. You are a strong communicator who easily engages with people.
• Proven cross-selling experience. You make relevant product recommendations that will benefit the customer.
• A dedication to detail and efficiency. You take pride in delivering accurate and timely work that enhances the customer experience.
• Strong computer and math skills, with a commitment to confidentiality. You utilize technology effectively to streamline processes while safeguarding sensitive information.
• High level of accountability, teamwork, and a growth mindset. You actively seek feedback and collaborate with others to drive continuous improvement in both personal and team performance.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Pay

$19.25/hour