Relationship Banker I

About the role

At First United Bank, we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. Our goal is to educate, empower, and inspire each person to reach their highest purpose, to realize their fullest potential, and to accomplish their greatest success.

Responsibilities

• Serve as the single point of contact for customers, connecting with them to understand their needs and match them with First United Bank products and services.
• Maintain a basic knowledge of all First United Bank products, services, procedures, policies, and appropriate regulatory issues.
• Follow proper procedures accurately and efficiently for all customer-servicing activities.
• Retain existing customers and develop new customer relationships.
• Open new accounts, certificates of deposit, and other ancillary products offered by the bank.
• Assist customers with routine questions and requests, such as balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Process a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify all transactions, place holds as appropriate, and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards and policies.
• Proactively resolve customer complaints, problems, or other issues.
• Review and resolve account issues listed in insufficient and exception reports on a daily basis.
• Perform security functions by opening and closing bank and vault, ensuring overall safety and security of bank grounds.
• Master the Primary Purpose and Essential duties of the Relationship Banker I position.

Requirements

• A high school diploma is strongly preferred.
• Some college education is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills are required.
• Basic mathematics to solve problems is required.
• The ability to effectively read, write, and verbally communicate with customers and co-workers is required.
• The ability to manage time effectively and work independently, without close supervision, is required.
• The ability to use good judgment and exercise decision-making skills is required.
• Critical Thinking – requires logic and reasoning to identify solutions, conclusions, or approaches to problems.
• The ability to multi-task is required.
• A professional attitude and appearance are required.
• To behave ethically while at work or outside your work environment is required.
• Active Listening – Actively looking for ways to assist customers. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Qualifications

• High School Diploma
• Some College Education
• One Year of Retail Experience
• Cash Handling Experience

Skills

• Customer Service Skills
• Mathematics
• Reading and Writing
• Verbal Communication
• Time Management
• Decision Making
• Critical Thinking
• Multi-Tasking
• Professional Attitude
• Active Listening

Benefits

• 401(k) Matching Contributions
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options
• Opportunities for Personal and Professional Growth
• Educational Assistance and Reimbursements

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Application Instructions

To apply, please email your resume and cover letter to HR@firstunitedbank.com. Applicants unable to complete an application due to a disability should email HR@firstunitedbank.com for assistance.

Equal Opportunity Employer

First United Bank is an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.