Relationship Banker I

About the role

At First United Bank, we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. We are also committed to using our collective talents to make our community a better, stronger, more stable place, one customer, one family, one company at a time.

Responsibilities

• Serve as the single point of contact for customers
• Connect with customers to understand their needs and match them with First United Bank products and services
• Mentor employees to do the same
• Master First United Bank's delivery process and product knowledge
• Follow proper procedures and policies accurately and efficiently for all customer-servicing activities
• Lead by example and serve as a role model for Tellers and Relationship Banker I positions
• Maintain existing customers and develop new customer relationships
• Exceed performance goals and actively participate in sales campaigns
• Identify and match customer product needs with First United Bank products and services
• Open new accounts, certificates of deposit, safe deposit boxes, and other ancillary products
• Assist customers with routine questions and requests
• Process a variety of transactions quickly with minimal or no errors
• Resolve customer complaints, problems, or other issues
• Review and resolve account issues listed in insufficient and exception reports
• Proactively resolve customer complaints, problems, or other issues
• Participate in all meetings, banks functions, and customer appreciation/community events
• Maintain branch cash supply and appropriate drawer limits
• Perform cash verifications and vault duties
• Resolve security functions by opening and closing bank and vault

Requirements

• High School Diploma strongly preferred
• Some college is strongly preferred
• Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts is required
• Cash handling experience is preferred

Qualifications

• Superior customer service skills required
• Basic mathematics to solve problems
• Able to effectively read, write, and verbally communicate with customers and co-workers
• Able to manage time effectively and work independently, without close supervisor
• Able to use good judgment and exercise decision-making skills
• Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems
• Able to multi-task
• Maintain a professional attitude and appearance
• Behave ethically while at work or outside your work environment
• Active Listening – Actively looking for ways to assist customers. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Skills

• Positive attitude
• Ability to establish and cultivate strong personal connections
• Commitment to precision and adherence to policies and regulatory standards

Benefits

• Award-winning culture
• Opportunity to make a difference in the lives of others
• Opportunities for personal and professional growth
• Exceptional benefits that include 401(k) matching contributions
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options

Pay

Details TBD

Schedule

Details TBD