Relationship Banker Floater - Copperas Cove

Responsibilities

• Develop and maintain strong, trusting relationships with customers.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures, while simultaneously accurately processing a wide range of banking or teller transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Open and service various types of checking and savings accounts, utilizing tools and resources to document all services completed on our customers’ accounts.
• Hold conversations with customers to understand their current and future financial needs to identify opportunities to make product recommendations.
• Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Build the business by contributing toward monthly sales and service metrics.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Onboard our new customers through our follow-up routines to ensure the customer’s successful use of our products.
• Utilize technology to educate customers on our full range of digital banking including but not limited to virtual tellers, our mobile app and safe online banking habits.
• Be a point of contact for customers facing technical issues/difficulties with our digital banking tools.
• Fill in as needed at various branches within the region to support daily operations.
• Assist branches within the region during peak times, staff shortages, or special events.

Requirements

• High School diploma required.
• 4 year degree strongly preferred.
• 3 years of cash handling experience strongly preferred.
• 2 years retail banking experience strongly preferred.
• 3-5 years of customer service or sales experience required.

Qualifications That Would Be a Plus

• Experience in opening accounts for Small Business customers.

Skills

• Banking knowledge: Familiarity with banking operations, procedures and financial products. Understands banking regulations and compliance requirements.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Exceptional Customer Service: Address inquiries, resolve issues and assist customers by going the extra mile.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Interpersonal Skills: Demonstrate teamwork and motivate others around you.
• Stress Management: Focus on what you can control and seek out help when needed.
• Positive Attitude: Keep a positive attitude and communicate openly with your manager.

Benefits

• Extraco’s Investment In You Consumer Banking Training Academy that will provide you with the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Sophisticated software to document your personal development.
• PARTNERSHIPS THROUGHOUT OUR BRANCH NETWORK THAT CAN ASSIST IN YOUR SUCCESS.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

Pay

• Extraco provides excellent benefits and competitive compensation.

Schedule

• Hours will vary depending on location assigned.
• Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.