Relationship Banker (Floater)

Pay

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Location

Position is located at 4140 S Fremont, Springfield, Missouri, however, incumbent will float to various Arvest branches within the Springfield market based on staffing needs.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Demonstrated sales and customer service experience preferred.
• Financial service provider experience preferred.
• College degree preferred for Level 3.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Successful achievement of defined competencies of Level 2 or relevant related experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.

Skills

• Product sales and exceptional customer service.
• Expert product advice.
• Clear and concise directions on using self-service banking solutions.
• Transact business accurately.
• Provide account servicing and problem resolution.
• Consultative sales approach.
• Identify and uncover the customer's financial needs.
• Offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience.
• Proactively make outbound calls to generate sales.
• Facilitate loan closings.
• Work effectively with the centralized underwriting department.
• Deliver consistent, exceptional customer service.
• Support customer usage of products and services.
• Maintain in-depth knowledge of products and services, including digital services and delivery options.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program.

Qualifications for Leadership Position

With the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.

Responsibilities

• Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook.
• Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions.
• Refer qualified customers to specialized sales forces.
• Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
• Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings.
• Work effectively with the centralized underwriting department.
• Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer.
• Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
• Opens and processes simple, moderately, or highly complex deposit accounts.
• Answer and assist customers’ questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
• Maintain in-depth knowledge of products and services, including digital services and delivery options.
• Support customer usage of products and services that will provide the services they need in the manner most convenient for them.
• Maintain in-depth knowledge of competitors’ products, practices, facilities, and prices to sell bank products effectively.
• Participate in branch promotions and marketing initiatives as directed.
• Use sound judgment in applying bank standards, policies, and procedures regarding customers.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
• This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.

Supervisory Responsibilities

NA

Tools for Success

• High School Diploma or General Education Degree (GED) required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Demonstrated sales and customer service experience preferred.
• Financial service provider experience preferred.
• College degree preferred for Level 3.

Physical Demands

Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Company Information

• We offer competitive compensation, benefits packages, and significant professional growth.
• Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
• Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally.
• Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential.

Compensation

Pay Range: $20.00 - $24.95 per hour