Relationship Banker (Floater)
Arvest Bank · Hot Springs, AR · 1 mo ago
Finance$20–$24.95/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, etc. Must not include navigation, cookie, legal, etc. Must not include application instructions. Must not include duplicated lines. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes Pay: "Grade 12 Pay Range: $20.00 - $24.95 per hour". Also earlier: "Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience." So we have pay info. Benefits: "Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits." So we have benefits. Schedule: "Position requires flexibility Monday through Friday 8:00 am to 6:00 pm with rotating Saturdays 8:30 am to 1:30 pm. Incumbent will be required to float to branches in Hot Springs and Hot Springs Village, AR." So schedule info.
We need sections: About the role (maybe summary), Responsibilities (What You Will Do), Requirements/Qualifications (Toolbox for Success levels), Skills (maybe Sales Experience Preferred, Bilingual English/Spanish preferred, etc). Could combine.
We must not invent sections. Use headings exactly as given:
About the role
,Responsibilities
,Requirements
,Qualifications
,Skills
,Benefits
,Pay
,Schedule
. Use only those with content. We need to decide which sections to include. - About the role: we have summary paragraph about Arvest story and mission, plus job title description. Could be considered About the role. Use that. - Responsibilities: "What You Will Do at Arvest:" list of duties. Use that. - Requirements: maybe "Toolbox for Success: Level 1..." includes requirements like HS diploma, NMLS registration, etc. Could be Requirements. - Qualifications: maybe overlapping with Requirements. But we need to avoid duplication. Could combine Requirements and Qualifications? The instruction says use headings for those sections if content exists. We could put Requirements for the level-specific requirements, and Qualifications for preferred qualifications like sales experience, bilingual, etc. But we need to ensure not duplicate. - Skills: maybe "Sales Experience Preferred. Bilingual English/Spanish preferred." Also "Maintain in-depth knowledge of competitors’ products..." etc. Could be Skills. - Benefits: we have benefits paragraph. - Pay: we have pay range and note about factors. - Schedule: we have schedule paragraph. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. Ensure we capture all substantive info. Let's extract content. First, About the role: The story of Arvest... mission. Also "Job Title: Relationship Banker" but we must not repeat job title as heading; but we can include description after heading. The job title line can be part of prose? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can still mention job title in paragraph. So About the role paragraph: "The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission – People helping people find financial solutions for life. The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position." We could also include Level descriptions maybe under Requirements? But they are part of role description. Might be better to put them under Requirements/Qualifications. However they are descriptive of role levels. Could be part of About the role. But we need to avoid too much duplication. Let's think. We have "Level 1 -- Training: ..." etc. Those are details about progression. Could be part of Requirements (what needed to advance). But they also describe role. I'd put them under Requirements (or Qualifications). Let's decide: Requirements: include the level-specific requirements (training, HS diploma, NMLS registration, etc). Qualifications: include preferred qualifications like sales experience, bilingual, college degree preferred, etc. Skills: include specific skills like product knowledge, needs-based selling, customer service, compliance, etc. But we need to ensure we don't lose any info. Let's list all substantive info from posting: - Pay based on factors: job-related knowledge, skills, qualifications, prior experience. - Benefits: comprehensive suite, health and life, financial, wellness; link. - Schedule: Mon-Fri 8am-6pm, rotating Sat 8:30am-1:30pm; float to branches in Hot Springs and Hot Springs Village, AR. - Sales Experience Preferred. - Bilingual English/Spanish preferred. - Summary: Arvest story/mission. - Job Title: Relationship Banker (description). - Relationship Banker duties: product sales, customer service, develop new relationships, strengthen existing, ensure customers know appropriate products, expert product advice, directions on self-service, transact accurately, account servicing, problem resolution per procedures, leveled position (Level 1-3, possible Level 4 leadership). - Level 1: Training focus, mentor, progression to Level 2 dependent on training completion. - Level 2: Proficient: works independently on routine tasks, general guidance on complex tasks, superior product knowledge, excellent needs-based selling skills. Advancement to Level 3 upon recommendation and demonstrated proficiency. - Level 3: Advanced: independent action, high initiative, resolves problems, develops recommendations, determines course of action on new tasks, tasks could be complex/highly specialized, also mentor to Level 1. - What You Will Do at Arvest: (list): - Contribute to achieving branch sales goals through consultative sales approach with new/existing customers, following sales process defined in CFB Retail Sales Playbook. - Through discovery conversations, identify and uncover customer's financial needs and offer appropriate solutions as Arvest strives to provide seamless one-stop shopping. - Refer qualified customers to specialized sales forces. - Proactively make outbound calls to generate sales to strengthen/begin customer relationships. - Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. - Must also work effectively with centralized underwriting department. - Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, thanking the customer. - Acknowledge customer complaints and follow established complaint process to ensure satisfaction. - Opens and processes simple, moderately, or highly complex deposit accounts. - Answer and assist customers’ questions and concerns, including helping customers with deposit risk management and day-to-day banking business. - Maintains in-depth knowledge of products and services, including digital services and delivery options. - Support customer usage of products and services that will provide the services they need in the manner most convenient for them. - Maintain in-depth knowledge of competitors’ products, practices, facilities, and prices to sell bank products effectively. - Participate in branch promotions and marketing initiatives as directed. - Use sound judgment in applying bank standards, policies, and procedures regarding customers. - Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity. - Supervisory Responsibilities: NA (maybe ignore as boilerplate? It's not really boilerplate but it's a statement; could be included under Responsibilities? Might be considered minor metadata; but we can include as a short sentence under Responsibilities if we want. However it's not substantive? It says NA. Could be omitted as filler? It's not really substantive; but we could include as "Supervisory Responsibilities: None". Might be considered boilerplate? Not sure. Safer to omit. - Physical Demands: Regular attendance essential; must be able to travel occasionally within US, possibly overnight; reasonable accommodations may be made for disabled individuals. This is substantive; could be included under Requirements or maybe a separate section? Not in allowed headings. Could be included under Requirements (maybe as part of Requirements). We'll include a sentence. - We offer competitive compensation, benefits packages, and significant professional growth. (Already covered benefits and pay.) - Arvest Bank is committed to providing equal opportunity... (EEO boilerplate) - remove. - Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. (Could be part of Benefits? Already have benefits; could add sentence.) - Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. (Application encouragement - maybe remove as application instruction? It's not instruction to apply but encouragement; could be considered boilerplate? Might be okay to keep but it's more motivational. The instruction says remove application instructions. This is not instruction but encouragement; still could be considered fluff. Safer to omit. - Grade 12 Pay Range: $20.00 - $24.95 per hour. Now we need to structure. We'll create sections:About the role
... (story/mission + role description)
Responsibilities
- ... each duty as li