Relationship Banker

Responsibilities

• Develop and grow client and prospective client relationships
• Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives.
• Cross sells products and services and refers to business product partners to ensure client needs are met.
• Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.).
• Achieve Sales and Service Targets
• Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
• Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performance.
• Operations Oversight
• Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
• Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
• Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics.

Qualifications

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered
• Relationship Banker II: Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered.
• Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
• Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
• May manage an assigned client portfolio to handle all consumer banking relationship needs.
• Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
• Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.