Relationship Banker

Primary Responsibilities

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling)
• Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up)
• Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP))

Scope of Responsibilities

• The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
• The position is key driver of customer flow in the branch to support these activities.
• The position services existing customers and grows the business through identifying sales opportunities with customers.
• The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required

• A high school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
• OR a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized individual with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology

Education and Experience Preferred

• Associates degree
• Notary public license
• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heave objects weighing 5 lbs. to 30lbs
• Ability to read fine print
• Ability to interact with customers in an open face-to-face work environment
• Ability to use fax, telephone system, copier and other communication tools

Pay Range

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD).