Relationship Banker

About the role

The Relationship Banker role is a full-time career opportunity based out of our Elmer, NJ financial center at 25 North Main Street. This position requires availability to work around branch operation hours (no Sundays).

Responsibilities

• Handle every customer need from service to sales with passion and enthusiasm.
• Provide customers with a one-stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing.
• Engage in customer-centric conversations to deepen relationships and become a trusted advisor.
• Promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
• Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing.
• Use digital tools to proactively demonstrate digital solutions to customers, with the goal to identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Requirements

• High School Diploma or equivalent.
• 2 or more years customer service or sales experience.

Qualifications

• Pro-active and result-oriented.
• Highly collaborative with Fulton Partners and Financial Center Team Members.
• Excellent communication skills and ability to have needs-based conversations.

Skills

• Knowledge of digital solutions and technology.

Benefits

This role is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Pay

The hourly rate for this position is $20.43 - $32.31.

Schedule

This is a full-time career opportunity (approximately 40 hours per week) based out of our Elmer, NJ financial center at 25 North Main Street. Must be available to be scheduled around branch operation hours (no Sundays).