Relationship Banker

Responsibilities

• Champion Operations and Compliance – 40% of your time will be spent protecting the privacy and security of our customers.
• Have the right conversations around NSF/OD and other fee retention
• Follow proper cash handling, teller differences and dual control guidelines
• Adhere to all audit guidelines
• Work as a team to oversee and manage our internal controls
• Mitigate Risk by adhering to FCB policies, procedures and processes
• Grow Consumer Relationships – 25% of your time will be spent establishing and growing consumer relationships.
• Manage your assigned Top 500 customers
• Utilize marketing campaigns to inform customers about our products and promotions
• Ask for referrals and advocate for the Refer-A-Friend program
• Use BUILD and BUILD 2.0 with every account opening
• Deepen Consumer Relationships – 25% of your time will be spent growing relationships with your existing customer base.
• Stay connected with customers through onboarding and outbound calling
• Generate consistent and meaningful appointments weekly including prospects
• Identify partner referrals by asking purposeful questions
• Uncover consumer lending opportunities, with an emphasis on real estate secured
• Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself.
• Take ownership of your own development and progress toward completion of Pathways
• Practice and perfect your BUILD and BUILD 2.0 skills
• Increase your product knowledge
• Stay a subject matter expert on our digital products
• Stay informed with Need2Know and First2Know
• Conduct and participate in peer to peer coaching and role play
• Complete all required trainings in a timely manner
• Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
• Livour our Mission and Core Values
• Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
• Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
• Promptly follow-through and ensure you are the single contact for problem resolution
• Maintain the highest standard of conduct and account integrity for you and your team.

Qualifications

• A high school diploma or equivalent
• Three (3) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment
• Tech-savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems)
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS)
• A valid driver’s license and ability/willingness to travel regionally