Relationship Banker

Career Growth

Career Growth -- promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan

Responsibilities

• Conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income.
• Delivering a customer-centric experience.
• Maintaining disciplined operational objectives.
• Supporting consumer portfolio management efforts to retain, expand, and increase the number of portfolio customers in the banking center.
• Assisting in community awareness events to increase bank outreach and foster new business relationships.
• Initiating quality financial wellness conversations to add value to customers' relationships.
• Actively engaging in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
• Leading and overseeing banking center activities in the absence of Banking Manager.
• Consistently assessing needs and adding value to customers and prospects.
• Educating and fulfilling customer requests, routine and complex.
• Resolving customer complaints.
• Maintaining and adding value to deepen existing relationships.
• Providing remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
• Performing routine Teller transactions as needed.
• Maintaining customer confidence and protecting bank operations by keeping information confidential.
• Identifying opportunities to add value to customers by introducing them to partners.

Qualifications

• Associate Degree from an Accredited College OR 60 college credits OR H.S Diploma/GED
• 3 years of customer service experience
• 1 Year of Customer Service experience
• 1 Year of Consumer Sales experience
• 1 Year of experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint

Work Best Category

Category A - 100% in the office
Hours: Monday-Friday 8:30am-5:30pm; some Saturday hours 8:30am-12:30pm.
Full-time hours will be scheduled within timeframes listed.

Pay

For candidates hired in the state of California, the expected salary/On-Target Earnings (OTE) range for the role is currently: California - $25.88 - $31.63 Hourly Salary Range(s) is subject to change.

About the Role

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas. This position will support Banking Centers within the District. May require working occasional Saturdays.

Benefits

The Relationship Banker is offered a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.