Relationship Banker

About the role

The Relationship Banker at Arvest is responsible for product sales and exceptional customer service. The position involves developing new customer relationships, strengthening existing ones, offering appropriate products and services, and resolving customer issues.

Responsibilities

• Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers.
• Identify and uncover the customer's financial needs and offer appropriate solutions.
• Refer qualified customers to specialized sales forces.
• Proactively make outbound calls to generate sales and strengthen customer relationships.
• Sell consumer loans, accept consumer loan applications, and facilitate loan closings.
• Work effectively with the centralized underwriting department.
• Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling, greeting, introducing oneself, using eye contact, and thanking the customer.
• Handle customer complaints and follow the established complaint process to ensure customer satisfaction.
• Open and process simple, moderately, or highly complex deposit accounts.
• Answer and assist customers' questions and concerns, including helping with deposit risk management and day-to-day banking business.
• Maintain in-depth knowledge of products and services, including digital services and delivery options.
• Support customer usage of products and services that meet their needs.
• Maintain in-depth knowledge of competitors' products, practices, facilities, and prices to sell bank products effectively.
• Participate in branch promotions and marketing initiatives as directed.
• Use sound judgment in applying bank standards, policies, and procedures regarding customers.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Demonstrated sales and customer service experience preferred.
• Financial service provider experience preferred.
• College degree preferred for Level 3.

Qualifications

• Level 1: High School Diploma or GED required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required. Demonstrated sales and customer service experience preferred. Financial service provider experience preferred. College degree preferred.
• Level 2: High School Diploma or GED required. Achievement of defined competencies of Level 1 required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Level 3: High School Diploma or GED required. Successful achievement of defined competencies of Level 2 or relevant related experience required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required. Relevant military experience is considered for veterans and transitioning service members.

Skills

• Product knowledge and expertise.
• Customer service skills.
• Outbound calling skills.
• Loan processing and underwriting knowledge.
• Ability to work independently and resolve problems.
• Strong communication and interpersonal skills.
• Knowledge of competitor products and services.
• Ability to learn and adapt to new technologies and systems.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Pay

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Pay range is $20.00 - $24.95 per hour.

Schedule

The Position requires flexible availability Monday through Thursday 8:30 am to 5:15 pm, Friday 8:30 am to 6:15 pm and rotating Saturdays 8:15 am to 1:15 pm.

Location

Location: 1355 W Lindsey, Norman, OK 73069