Relationship Banker 2 Delphos, OH

About the Role

Relationship Bankers at U.S. Bank build and foster client relationships through proactive outreach, follow-up, and engagement via multiple channels, including in-person, by appointment, and virtually. They provide tailored financial counsel, assess and address banking needs, and recommend solutions based on each customer’s unique goals. This role requires a digital-first mindset and a commitment to delivering an optimal client experience while maintaining a thorough understanding of consumer and business banking products and services.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow-up.
• Engage clients to understand their financial needs and banking channel preferences.
• Provide tailored solutions for new and existing clients based on their needs.
• Maintain a working knowledge of consumer and business banking products, including digital services.
• Deliver a consistent, optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to serve clients effectively.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on digital products and self-service technologies.
• Leverage resources and technologies to optimize the client experience and ensure operational excellence.

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of job-related retail banking experience or a combination of experience and training.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z (subject to criminal background and credit check).

Preferred Skills

• Proven ability to build and foster client relationships through proactive outreach.
• Effective communication and engagement skills.
• Thorough knowledge of bank policies, procedures, and support systems.
• Expertise in retail banking products and services.
• Strong customer service and interpersonal skills.
• Experience participating in sales campaigns/promotions.
• Proficiency in demonstrating digital products and self-service technologies.
• Ability to identify customer needs with a digital-first mindset.
• Experience in the financial services industry.

Benefits

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (2–5 weeks based on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals (1 hour for every 30 worked, up to 80 hours per year)

Pay

Pay Range: $21.94 - $26.82 (based on primary location; may vary by role location)