Relationship Banker 2 - Delano, CA

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel.
• Assess and attend to customers’ banking needs.
• Obtain and process customer and account information.
• Educate clients on available deposit and loan products and services.
• Recommend financial solutions based on each customer’s unique goals and needs.
• Originate and close consumer loans.
• Open accounts.
• Open and/or close the branch.
• Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintain a working knowledge of consumer and business banking products and services including digital products and services.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services to assist with meeting their financial needs.
• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.

Requirements

• High school diploma or equivalent.
• Minimum four to five years of job‑related, retail banking experience or a combination of experience and commensurate training.
• National Mortgage Licensing System (NMLS) registration required under the S.A.F.E. Act of 2008 and Regulation Z; includes a criminal background and credit check, and you must maintain a satisfactory record (failure to meet or maintain any NMLS requirement may result in rescission of offer or termination).
• Must be able to work from a U.S. Bank location for all scheduled work days.

Skills

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.