Relationship Associate - Part Time

About the role

The Relationship Associate plays a key role in building and maintaining customer relationships by providing outstanding service and support. Success in this role comes from a commitment to customer service, attention to detail, and a passion for helping customers achieve their financial goals.

Responsibilities

• Deliver exceptional customer service and create positive customer experiences.
• Process deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
• Build customer relationships by identifying needs and referring appropriate products and services.
• Assist customers with account inquiries, maintenance requests, and general banking questions.
• Balance cash drawers and maintain accurate records.
• Support branch operations, including ATM, vault, and balancing activities.
• Follow all bank policies, procedures, compliance requirements, and security standards.
• Collaborate with team members to ensure the branch operates efficiently and effectively.

Requirements

• High school diploma or GED required.
• Previous customer service, retail, cash-handling, or banking experience preferred.
• Equivalent combinations of education, training, and experience may be considered.

Skills

• Strong customer service and interpersonal skills.
• Ability to communicate professionally and effectively with customers and coworkers.
• Sales aptitude with a focus on identifying customer needs and solutions.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Basic mathematical, computer, and problem-solving skills.
• Commitment to teamwork, compliance, and professional conduct.

Schedule

Part-time, non-exempt, 24 hours per week. Our branch is open Monday through Friday 8:30 AM – 5:00 PM and Saturdays 8:30 AM – Noon.

Work Location

In person.