Part Time Relationship Associate

At Minster Bank, we believe banking is about people. Since 1914, we have been helping individuals, families, and businesses achieve their financial goals while investing in the communities we call home. As a community bank, we are committed to building strong relationships, delivering exceptional service, and making a positive impact in the lives of our customers. Today, Minster Bank serves Western Ohio through multiple locations and a team-focused culture built on integrity, quality, customer satisfaction, and innovation. When you join Minster Bank, you become part of an organization that values teamwork, professional growth, and work-life balance. We offer a supportive environment where employees are encouraged to learn, develop their careers, and make meaningful contributions to their communities.

About the role

The Relationship Associate plays a key role in building and maintaining customer relationships by providing outstanding service and support. Success in this role comes from a commitment to customer service, attention to detail, and a passion for helping customers achieve their financial goals.

Responsibilities

• Deliver exceptional customer service and create positive customer experiences.
• Process deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
• Build customer relationships by identifying needs and referring appropriate products and services.
• Assist customers with account inquiries, maintenance requests, and general banking questions.
• Balance cash drawers and maintain accurate records.
• Support branch operations, including ATM, vault, and balancing activities.
• Follow all bank policies, procedures, compliance requirements, and security standards.
• Collaborate with team members to ensure the branch operates efficiently and effectively.

Requirements

• High school diploma or GED required.
• Previous customer service, retail, cash-handling, or banking experience preferred.
• Equivalent combinations of education, training, and experience may be considered.

Skills

• Strong customer service and interpersonal skills.
• Ability to communicate professionally and effectively with customers and coworkers.
• Sales aptitude with a focus on identifying customer needs and solutions.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Basic mathematical, computer, and problem-solving skills.
• Commitment to teamwork, compliance, and professional conduct.

Schedule

Part-time, non-exempt, 25 hours per week. Our branch is open Monday through Friday 8:30 AM - 5:00 PM and Saturdays 8:30 AM - Noon.

Work Location

In person.