Relationship Associate (Bilingual English/Spanish)

AFC (Automotive Finance Corporation) fuels the entrepreneurial dream in our community. For over 35 years, we’ve committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America, freeing up cash flow so dealers can focus on building their business. Our solutions amplify purchasing power, enabling dealers to stock their lots with the vehicles their customers seek.

AFC is proud to be a subsidiary of OPENLANE, complementing the other business units within the OPENLANE group of companies.

Our Core Values

• Elevating Relationships: We connect deeply with our customers—celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion: We believe passion is our superpower, and every success is built upon the commitment and perseverance of our employees.
• Vision-driven: We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
• Dedicated to You: We demonstrate value and appreciation by recognizing and validating each other’s efforts, standing committed to the success of our customers.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer-paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

About the Role

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. Your role will involve driving a positive customer experience and identifying organic growth opportunities.

The ideal candidate will reside within the Atlanta (East), GA market and travel within their assigned territory.

Responsibilities

• Develop an understanding of customer needs using customer relationship management (CRM) tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Service and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.

Requirements

• Two years of experience in customer-facing, sales, or sales support roles.
• A valid driver's license with reliable and dedicated transportation.
• Ability and desire to frequently travel 25-50% within your market to support current and prospective customers.
• Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and adaptability.
• Ability to use and understand technology required for the position, such as mobile applications and software.
• Ability to work independently and autonomously when needed, as well as part of a team.
• High level of accountability toward local goals and business targets.

Nice to Have

• Previous auto industry experience
• Experience with Google Workspace, Salesforce, and Tableau
• Bilingual (English/Spanish)