Reimbursement Specialist

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring accurate, timely reimbursement so patients can access care without unnecessary delays or financial confusion.

In This Role, You’ll Contribute To Work That

• Helps patients receive life‑sustaining therapies without disruption
• Supports clinicians, pharmacy teams, and care coordinators through reliable billing and reimbursement processes
• Strengthens the financial foundation of a growing, clinician‑led organization focused on long‑term patient outcomes

Every claim represents a real person managing a complex condition and this role helps remove barriers so care can continue seamlessly.

Role Details

Schedule: 8:30am – 5:00pm CST or EST
Location: This role can be on-site in Overland Park, KS or Remote. Work location is subject to change based on business needs.

What You’ll Do

• Ensure accurate and timely billing and reimbursement by submitting clean claims to primary and secondary payers
• Review, correct, and resubmit rejected or denied claims promptly
• Verify insurance eligibility, authorizations, and documentation prior to medication delivery
• Maintain complete and accurate patient billing files, including CMNs, prescriptions, and supporting medical documentation
• Confirm delivery dates before claim submission and invoice patients for applicable responsibility amounts
• Serve as a key partner to pharmacy, care coordination, and field staff to resolve billing issues
• Track accounts receivable activity and maintain detailed AR status reporting
• Communicate regularly with insurance companies, providers, and internal teams regarding claim status
• Predict cash flow based on claim progression and payer response patterns
• Maintain documentation of all payer communications and follow‑ups
• Respond to payer requests for records, authorizations, and clinical documentation in a timely manner
• Support insurance contract maintenance and payer audits as needed
• Monitor trends in payer behavior, coverage changes, and industry updates, escalating concerns appropriately
• Participate in quality assurance activities, audits, training, and continuing education initiatives
• Bring reliability, organization, and follow‑through to a fast‑paced revenue cycle environment

What We’re Looking For

• Deep care about how billing accuracy impacts patient access and experience
• At least two years of medical insurance or reimbursement experience
• Strong attention to detail and the ability to manage multiple priorities
• Clear verbal and written communication skills
• Comfort working with billing systems, payer portals, and Microsoft Office tools
• Strong customer service mindset and professionalism when resolving complex payer issues
• Ability to stay organized and adaptable amid changing workloads

Preferred (but Not Required)

• Home infusion or specialty pharmacy reimbursement experience
• Familiarity with CPR+ and/or CareTend systems
• Certified Pharmacy Technician credentials
• Experience supporting patients with chronic or rare conditions

You don’t need to check every box — we care just as much about how thoughtfully you approach your work as your specific background.

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. Here, You’ll Find:

• Purpose‑driven work that directly supports patient care
• A patient‑first, clinician‑led culture
• Collaborative teams across pharmacy, revenue cycle, and care coordination
• Opportunities to grow your expertise in specialty infusion reimbursement

Come help us elevate infusion care and see what’s possible when accuracy, empathy, and accountability come together.

Pay Range

$23 - $30 USD