Reimbursement Coordinator

About the role

The Reimbursement Coordinator will support the assistance program team with processing daily health insurance claims, reimbursements, and monthly accounts receivable reports. The role requires self-awareness and resourcefulness to find creative solutions to challenges.

Schedule: Full-Time (Monday–Friday), in-person in Burr Ridge, IL.

Responsibilities

• Submit health insurance claim forms and explanation of benefits to designated assistance programs for reimbursement in a timely manner
• Follow-up with claim submission issues
• Process payments from assistance programs using DMA Pay Terminal
• Follow-up, track, and document all EFT payments from assistance programs
• Assist Front Desk in confirming enrollment into copay assistance programs if needed
• Respond to emails/faxes regarding all copay assistance programs
• Enter patient information into assistance programs, document balance transfers, and add accurate, detailed notes to each account
• Participate in patient call backs
• Answer questions and direct other calls to the appropriate person or department
• Provide consistent, excellent customer service
• Pleasantly greet all patients by telephone or via email

Requirements

• Detail-oriented, with excellent organizational, communication, and time management skills
• Ability to multi-task, problem solve, and produce high-quality work
• Ability to read an explanation of benefits, including copay, coinsurance, deductible, and PR Codes
• Comfortable using the phone and speaking with program representatives
• Previous medical reception experience is preferred
• Ability to use several computer programs at once
• Knowledgeable about assistance program guidelines, including timely filing, backdate period, enrollment period, and payable drug and/or administration codes
• Knowledgeable about commercial and government insurance carriers
• Excellent data entry and accurate keyboard skills
• Resourceful and able to identify obstacles and collaborate with staff to discuss potential solutions
• Bachelor’s degree is preferred

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Referral program

Pay

$85,000–90,000 per year