Rehabilitation Services Authorization Coordinator

About the role

The role of the Authorization Coordinator is to execute all aspects of the auth process promptly, efficiently and accurately.

Responsibilities

• Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
• Communicate effectively and interact with the provider group and health plans daily or as indicated regarding UM and referral authorization issues.
• Fax or call-in prior authorizations requests.
• Process requests that are approved, denied or deferred and bring them to resolution.
• Responsible for deferred authorization maintenance, tracking and follow up.
• Returns phone calls to customers and follows up with requests.
• Maintain all reference material that is provided by the supervisor, manager, or director.
• Maintain patient confidentiality so that HIPAA compliance is always observed.
• Demonstrates honesty and integrity in everyday activities.
• Recognizes when an error has been made and immediately reports to the appropriate manager.
• Assists other staff and supports the team approach.

Qualifications

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 45+ wpm
• Proficient in Windows XP, Microsoft Word, and Outlook
• Ability to multi task and follow directives
• Excellent with time management
• Demonstrate professionalism in tasks and daily interactions with others
• Efficient with time management
• Prior experience working in a medical setting

Pay

$23.00 to $28.00 Hourly

Benefits

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed