Rehabilitation Administrative Coordinator

About the role

Schedules procedures in the outpatient rehab office, coordinates patient registration, billing, and financial activities, and acts as a department resource.

Responsibilities

• Maintains calendar for assigned manager, director, or executive staff.
• Schedules all procedures in the outpatient rehab office.
• Makes contact with insurance providers to obtain authorization for patient therapy.
• Ensures patient registration, billing, and other applications are coordinated according to procedure.
• Obtains and scans patient's insurance/medical cards and driver's license into the registration system.
• Captures and documents malfunctioning equipment immediately to appropriate management staff.
• Answers telephone, receives and delivers messages via electronic e-mail, fax, phone or fax.
• Completes supply ordering accurately and in a timely manner, following up on backorders as needed.
• Assists therapists as needed during patient sessions.
• Ensures the front office is manned effectively at all times.
• Completes Medicare Secondary Payer forms, medical necessity screening, and verifies applicable payer and service.
• Follows up on accounts as directed.
• Performs quality and compliance audits as directed.
• Reviews monthly denial report and resolves any insurance discrepancies in a timely manner.

Requirements

High school graduate or equivalent. BLS certification within 30 days of hire date.

Preferred Qualifications

Education, Certification, and/or Licensure: Degree from an accredited university in accounting or business-related field. Medical coding certification. Experience: Three (3) years of recent experience in a physician/medical office—scheduling, registration, business office functions.

Skills and Abilities

• Use a computer keyboard, monitor, and mouse.
• Answer telephones and transcribe messages.
• Communicate verbally, written, and electronically with healthcare personnel, families, and patients.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.

Physical Requirements

Must meet Department of Labor’s LIGHT duty standard (LIGHT WORK - involves lifting/exerting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds).

Working Environment

May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings. May be exposed to virus, disease, and infection from patients and specimens in working environment. May be exposed to traumatic situations including psychiatric crisis, physical injuries, and death. This position may require unsupervised access to restricted areas that may contain medications, supplies, and patient confidential information.