Rehabilitation Clinical Support Associate - Full Time Days

Full-time position, Monday–Friday, 7:30 a.m.–4:00 p.m. No weekends or holidays.

Locations

Main location:

• 3660 Guion Rd, Suite 100, Indianapolis, IN 46222 (Healthplex)

May be asked to work at other locations as needs arise:

• 9670 E. Washington St, Suite 206, Indianapolis, IN 46229 (East Washington)
• 14828 Greyhound Court, Suite 150, Carmel, IN 46032 (Greyhound)
• 705 Riley Hospital Dr, Indianapolis, IN 46202

About the Role

Oversees patient flow from point of entry to destination, ensuring timely, accurate, and professional services. Responsible for timely and accurate resolution of patient accounts, including:

• Obtaining specific information to generate accurate financial and demographic records
• Insurance verification, prior authorization, and coordination of benefits
• Communicating with payers and patients to achieve accurate financial information
• Accurate registration of patients and scheduling recurring appointments
• Answering incoming calls and directing patients and visitors appropriately

Participates in operational aspects of the department, performance improvement activities, infection control, department equipment training, regulatory compliance, and organizational safety and fire safety programs. Orders, distributes, and maintains designated inventory of department-related supplies. Adheres to departmental productivity, quality, and service standards in support of operational goals.

Responsibilities

• Scheduling
• Insurance processing
• Patient interaction
• Office tasks

Requirements

• High School Diploma or GED required
• 0–3 years of customer service or medical experience desired
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology preferred
• Basic proficiency in MS Office (Word, PowerPoint, Excel, Teams)