Rehabilitation Check-in/out Clerk

Essential Functions

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day.
• Scan documents into EMR as needed.
• Aids Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Aid in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Create new patient charts.
• Confirm DME proof of delivery and ABN documents.
• Schedule progress notes due.
• Maintains patient confidentiality.

Requirements

• High school diploma or GED required.
• Bachelor’s degree preferred.
• One year of experience in out-patient rehabilitation preferred.
• Knowledge of computer systems and EMR software.
• Knowledge of phone systems.
• Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
• Knowledge of referral processes and patient eligibility.

Skills

• Effective communication with patients and staff.
• Computer system/EMR skills.
• Accurate documentation of work.

Abilities

• Establish/maintain effective working relationships with patients, providers and staff.
• Clear communication in verbal and written form.
• Resource to patients and staff.

Environmental/Working Conditions

• Normal office environment.
• Some travel within community.

Physical/Mental Demands

• Requires sitting and standing associated with a normal office environment.
• Sometimes bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.
• Ability to lift 25 lbs.
• Occasional kneeling, squatting, and overhead lifting.

Organizational Requirements

• Read and acknowledge LOS employee handbook.

OSHA Requirements and Training

• Adhere to LOS OIG Compliance Program.