Rehabilitation Case Manager

Job Purpose

The position of QMHP-CS is a direct care position with the expectation that at least 50% of his/her work time is spent face to face with the individuals that MHMR of Tarrant County serves. The position has specializations that include functioning as a Rehabilitative Case Manager (RCM, RCM-I) or a Clinical Coordinator (CC).

Essential Functions

• A. Prior to providing billable services, QMHP completes or coordinates the completion of assessments and recovery plans, and verifies completion of authorization and Determination of Medical Necessity.
• B. Contact assigned individuals within 3 business days after the assignment is made.
• C. Spend at least 50% of working hours face to face with the individuals served by MHMR of Tarrant County.
• D. Provide billable services based on clinical role.
• E. Complete documentation of services provided on a daily basis, and turn in documentation and Service Activity Log (SAL) to designated location by 10 am the next business day.
• F. Utilize Collaborative Documentation when providing services to an individual.
• G. Attend and participate in all Recovery Team Meetings.
• H. Maintain credentialing as a Qualified Mental Health Professional.
• I. Maintain timekeeping and travel records on a daily basis, ensuring final records are turned in and approved before the close of each pay period or as requested by supervisor.
• J. Complete additional duties as assigned.
• K. Perform other job duties or responsibilities as requested or assigned.

Knowledge of Laws, Policies/Procedures, Skills, and Abilities

• Applicable sections of Texas Administrative Code, Third Party Payer Requirements, MHMR of Tarrant County Policies and Procedures, Mental Health Code, Medicaid Procedures, Compliance Plan, MHMR of Tarrant County Employee Handbook, HIPAA, and applicable Federal standards.
• QMHP demonstrates effective organizational, time management, and communication skills.
• QMHP is self-motivated and self-directed demonstrating the ability to work autonomously.
• QMHP provides excellent customer service both within and outside the agency.
• QMHP demonstrates the ability to engage individuals in services while maintaining appropriate professional boundaries.
• QMHP demonstrates the ability to work in a non-judgmental manner with individuals and coworkers whose belief systems may be based on values different from those of the QMHP.
• QMHP is able to communicate clearly and concisely both orally and in writing.
• QMHP demonstrates the ability to work as a member of a multidisciplinary treatment team.
• QMHP demonstrates the ability to accept direction and make constructive use of professional and clinical supervision.

Internal & External Customer Service

This position requires extensive internal and external contacts with clients, family members, significant others, inter-agency staff, service providers, and practitioners. The QMHP accomplishes communication with exceptional written and verbal skills, by answering phone calls and emails within one business day, and by conducting themselves professionally in all interactions. Other contacts may include, but are not limited to: John Peter Smith Hospital, Family Services, Social Security Administration, Department of Assistive and Rehabilitative Services (formerly TRC), Department of Regulatory and Protective Services, other area hospitals, local Police Department(s), area United Way Agencies, local housing authority and/or local Transportation Authority.

Travel

This position requires significant travel within Tarrant County. A company vehicle may be available or you may be expected to use your personal vehicle. Staff member is responsible for maintaining accurate records and submitting them on time in order to receive compensation allowed per division policy. Staff member is responsible to pay in full any traffic tickets and fines for traffic violations while working. Tickets received by agency due to a staff member’s traffic violation while driving a company vehicle are deducted from staff member’s paycheck.

Minimum Requirements

• Required Education: Bachelor's Degree
• Required Experience: None
• Required License(s): Valid driver’s license with an acceptable driving record. Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification. Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate
• Required Supervisory Experience: 0 year(s)
• Testing Requirements: Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test. Satori Alternatives to Managing Aggression (SAMA)
• Lifting Requirements: 55 Pounds

Benefits

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity. This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director. Assigned work hours may change as the needs of the agency change. The functional Title of this position may change as the needs of the agency change. All work will be complete within the scheduled work hours. All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock. Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime. MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate. Employment is at will, as well as agency needs may change. Agency dress code is to be followed at all times. Physical on-site presence, including regular attendance and punctuality is an essential function of this position. Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our Benefits

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more….

Insurance Eligibility

Full time employees begin 1st of the month following hire date