Rehabilitation Aide

Responsibilities

• Communicates pleasantly and appropriately with patients and families, and coordinates patient flow in the department.
• Responds to patient needs as requested by patient or any staff.
• Ensures patient and staff safety at all times by following safety and infection prevention standards and practices.
• Reports any situation that is potentially unsafe immediately, and or corrects any unsafe situation independently when discovered.
• Cleans treatment areas and equipment per protocol independently without direction required.
• Maintains clinic treatment areas ready for use.
• Advises supervisor of malfunctions in equipment and/or informs Biomed and Plant Operations of need for repairs.
• Maintains adequate department linen supply for patient care needs.
• Gathers and transports dirty linen to the appropriate location.
• Orders and maintains department inventory of clinical and pharmaceutical supplies as needed.
• Maintains electronic listing of standardly ordered items.
• Maintains record of ordering history.
• Performs annual inventory of the department.
• Communicates as needed with Purchasing and Pharmacy.
• Checks-in all delivered supplies and communicates with staff as needed regarding these supplies.
• Informs Director or Supervisor of new items requested by staff for review prior to ordering.
• Performs Internet searches as assigned for new products or for more cost-effective products.
• Answers telephones and responds appropriately in contact with patients and staff.
• Schedules patients using the HIM system.
• Performs patient charge entry into the hospital information system.
• Affords assistance in performing daily and monthly patient statistical records.
• Organizes discharged patient charts according to medical record standards.
• Enters last date of service into hospital HIM.
• Accepts oversight by the Office Manager for clerical support duties.
• Helps prepare patients before, during and after treatment and provides assistance to therapist during treatment of patients under direct supervision of therapist.
• Applies hot packs, cold packs and whirlpools per protocol and therapist instruction.
• May participate in physically guiding patients during exercises as established by the therapist.
• Actively pursues opportunities to assist Rehabilitation staff in fulfilling service needs to patients, therapists and clerical staff.
• Participates in training new Rehabilitation Technicians and other support staff.
• Participates in orienting new clinical staff and students in the processes that the Technician supports.
• May participate in updates of department productivity spreadsheets.
• Scans therapist productivity logs and charge sheets into the server as instructed.
• Properly disposes of paper documents.
• Provides support for other staff searching for this documentation, and helps train staff in scanning processes.
• Leads maintenance exercise program as instructed by therapist.
• Demonstrates use of all therapy equipment as requested by therapist.
• Maintains and updates the maintenance exercise program flowcharts and billing records.
• Accepts and properly receipts cash payments from maintenance exercisers.
• Works in any Rehabilitation clinic site based on direction of Supervisor, Director or Office Manager, including with short notice due to staff absences and patient care needs.
• Assists management in determining priority coverage task needs in all clinics.

Qualifications

• Education Required: High School Diploma or Equivalent
• Education Desired: College level coursework in human service or health related field.
• Experience Required: Customer service experience.
• Experience Desired: Two years of hospital experience in patient care areas.
• Computer systems experience including use of scheduling software and Microsoft Office.
• Licenses and Certifications Required: CPR (within 6 months of hire).