Rehab Patient Service representative

About the role

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. This position involves various secretarial, billing, and clerical duties, including scheduling follow-up and specialty appointments, processing patient charges, coordinating referrals, and preparing the necessary paperwork.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
• Collections co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

Requirements

• High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).