Regulatory Specialist

Job Summary

The Regulatory Specialist is responsible for updating product and ingredient documentation, customer documentation requests and customer communication. The Regulatory Specialist is also responsible for assisting in change management and audit preparation.

Reporting

Reports to the Quality Manager.

Responsibilities

• Have a complete understanding of food safety systems and programs (HACCP, SQF, GMPs, Sanitation, SOPs, SSOPs, Preventive Controls).
• Fulfill customer documentation requests and packets.
• Update and create product specifications, nutritionals, and product‑specific documentation.
• Upload, connect, and navigate product and customer requests in TraceGains.
• Navigate, upload, and update information in our ERP system.
• Create and update COAs as needed.
• Support and lead change management as needed.
• Update documentation as needed with industry changes.
• Work with vendors to maintain up‑to‑date ingredient documentation.
• Collaborate with shipping and receiving on ingredient receipt as needed.
• Assist in new ingredient approval as needed.
• Assist in customer complaints as needed.
• Perform other duties as assigned.

Qualifications, Knowledge, Skills, & Abilities

• Bachelor’s degree or equivalent industry experience required.
• Attendance at additional educational workshops and seminars required for continual education.
• 2 years of experience working in a food manufacturing facility (preferably dairy) in a regulatory role.
• Awareness and understanding of FDA Food Traceability Rule (FSMA 204), HACCP, GFSI/SQF.
• Customer focus with the ability to meet customer expectations.
• Superior written and verbal communication, and interpersonal skills.
• Ability to cultivate working relationships and collaborate with internal and external stakeholders while delivering high‑level customer service.
• Excellent critical thinking and analytical skills; able to gather and interpret data to drive decision‑making.
• Strong organizational and time‑management skills; able to manage multiple priorities effectively.
• Proficient with Microsoft Office applications (Excel, Outlook, Word, etc.).
• Demonstrates concern for others’ wellbeing and safety.
• Effective communication of ideas, both spoken and written.
• Proactive in taking action to meet customer needs.
• Team‑oriented; works effectively with all employees.
• Values honesty and integrity.
• Good organizational skills and great attention to detail.
• Adheres to deadlines and communicates promptly if unable to meet them.
• Operates independently.

Work Environment

This position is performed mostly at a desk on a computer, gathering information from warehouse materials and shipping/receiving as needed. The employee is not regularly exposed to major or recognized health hazards, but may occasionally enter manufacturing areas and construction zones where such hazards exist. Food safety and employee safety training will be provided before entry. Slips, trips, and falls may be a hazard; employees must wear adequate footwear provided by the company.