Regulatory Response Analyst, Risk Containment (Bilingual French) - Trust and Safety

About the role

The Regulatory Response Team, a key function within Risk Containment, specializes in navigating trust & safety issues, regulatory requirements, and compliance with global laws. The team plays a critical role in mitigating risks related to geopolitical developments and user-generated content, while ensuring timely response to escalations and coordinated action on major global incidents. This team's work directly informs enforcement decisions, shapes policy recommendations, and protects millions of users across high risk markets.

Responsibilities

• Investigate, manage, and resolve global cases reported across multiple channels for TikTok, including review of potentially graphic, controversial, or offensive content across the Francophone markets.
• Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
• Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
• Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Lead ad hoc and strategic projects from inception through successful implementation.
• Maintain composure and sound judgment in ambiguous situations.

Qualifications

• Bachelor's degree with relevant work experience.
• Proficiency in French required (reading and writing).
• This role requires reviewing content, case materials, and official documentation in local languages, as well as communication with government entities, regulatory bodies, and external partners across the Francophone markets.
• Strong knowledge of political dynamics, threat actors, social media challenges, common Trust & Safety abuse vectors, and the current regulatory landscape.
• Experience navigating regulatory inquiries and compliance frameworks, with a process oriented approach to incident management.
• Ability to thrive, manage escalations effectively, and collaborate across diverse, globally distributed teams.
• Flexibility to work across global time zones with availability for weekend shifts as required.

Preferred Qualifications

• Strong quantitative skills and a data driven mindset, with proficiency in SQL or Excel.
• Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
• Excellent interpersonal skills with the ability to distill complex issues for both technical and non-technical stakeholders.

Trust & Safety Content

This role interacts with content that includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.