French Bilingual - Credit Risk Analyst

About the role

We’re Fiserv, a global leader in Fintech and payments. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. As a French Bilingual - Credit Risk Analyst, you’ll assess merchant portfolios to identify, mitigate, and reduce fraud and credit losses for our clients and for Fiserv.

Responsibilities

• Review and investigate merchant accounts to assess fraud and credit risk exposure across assigned portfolios.
• Make timely decisions on cases that require deeper investigation, identifying credit risk and emerging fraud trends.
• Coordinate risk mitigation and fraud remediation efforts with partners in Funding, Legal, Operations, and Client Services.
• Communicate high-risk activity, recommendations, and required actions clearly to internal and external stakeholders.
• Analyze and calculate financial metrics including total and average processing volume, collateral needs, and potential loss exposure.
• Negotiate collateral requirements and restructuring terms in alignment with established risk guidelines.
• Resolve merchant inquiries through outbound and scheduled calls, documenting outcomes and next steps.
• Complete special projects and ad hoc analyses to support risk initiatives and process improvements.

Requirements

• Bilingual proficiency in English & French.
• 3+ years of experience in financial services, payments, or a related environment with exposure to fraud, risk, or credit decisioning.
• 2+ years of customer service or client-facing experience, including handling complex or adverse situations.
• Experience using Microsoft Excel and Microsoft Word to analyze data and create clear documentation.
• Strong analytical, quantitative, and problem-solving skills, including the ability to interpret financial documents and merchant processing data.
• Demonstrated ability to manage multiple priorities, organize detailed information, and meet deadlines in a high-volume environment.
• Bachelor’s degree in business, finance, accounting, criminal justice, or a related field, or equivalent combination of education, related experience and/or military experience.

Qualifications

• Must have Bilingual proficiency in English & French.

Skills

• Strong analytical, quantitative, and problem-solving skills.
• Ability to interpret financial documents and merchant processing data.
• Experience with MasterCard and Visa association rules and regulations related to fraud, chargebacks, and risk programs.

Benefits

At Fiserv, we offer a competitive benefits package including health insurance, retirement plans, and more. We also provide opportunities for professional development and growth within our organization.

Pay

Salary range for this role is $60,000 - $90,000 annually, depending on experience and qualifications. Final compensation will be determined based on the successful completion of the hiring process.

Schedule

This role offers a flexible schedule to accommodate your needs and the demands of the position.

Benefits

At Fiserv, we offer a comprehensive benefits package including health insurance, retirement plans, and more. We also provide opportunities for professional development and growth within our organization.

Application Instructions

To apply, complete the step-by-step profile and attach your resume. Please note that Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates.

Equal Opportunity Employer

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.