Regulatory Quality Assurance Specialist I

About the role

The HMDA, CRA and Insurance Compliance Specialist manages and performs all aspects of HMDA Loan Application Register (LAR) and CRA LAR reporting, as well as tracking Hazard, Windstorm, and Flood Insurance compliance. This role ensures the bank remains compliant with regulatory requirements while supporting related operational functions.

Responsibilities

• Manage and complete HMDA LAR and CRA LAR reporting; oversee tracking for Hazard, Windstorm, and Flood Insurance
• Recommend updates to management regarding related policies and procedures
• Generate reports for regulatory compliance, audits, internal research, corrections, and adjustments
• Send monthly exception notices to lending officers
• Send daily matured loan and flood notices for 30-, 60-, and 90-day periods
• Verify and monitor loans requiring force-placed hazard and flood insurance
• Reconcile force-placed insurance policies with the Accounting department
• Manage hazard insurance tracking and update covenants in nCino based on insurance documents
• Update exceptions and loan information in both nCino and Silverlake
• Process insurance refunds as needed
• Scan and maintain insurance documentation
• Contact insurance agents for all flood loans to confirm active policies prior to nCino approval, verify renewals, and collect updated flood and hazard policies
• Review all mortgage, consumer, and commercial real estate loans for annual HMDA reporting in Centrax
• Review commercial loans for annual CRA reporting in Centrax
• Review and approve builder’s risk insurance policies provided by Loan Servicing
• Review and approve loan advances on properties located in flood zones
• Serve as the primary contact for audit and compliance inquiries related to Flood Insurance, HMDA, and CRA reporting
• Provide requested documentation and information to external auditors annually
• Offer support to other units in the department as needed
• Assist management with loan department related processing issues
• Maintain current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintain current knowledge and comply with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintain current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

• A High School Diploma or GED and over 1 year of hands-on experience in loan administration, specializing in documentation, tracking, and processing
• Strong knowledge of regulatory compliance including HMDA and CRA as well as compliance management for Hazard, Windstorm, and Flood Insurance
• Working knowledge of Jack Henry Silverlake Core Banking System, Streamline Platform, Regulation C - HMDA reporting, Small Business/Small Farm - CRA reporting, and Flood & Hazard Insurance tracking
• Working knowledge of Query and Impromptu software programs and report generation
• Strong PC skills including spreadsheet and word processing software
• Accuracy, attention to detail, and a high degree of mental concentration to support large volume of transaction activity
• Good organizational, interpersonal, and communications skills and the ability to multitask
• Bilingual in English and Spanish is desired

This position reports to the Loan Administration Supervisor.