Regulatory Compliance Program Manager, Regulatory Delivery & Transparency - Trust and Safety

Program Management of Regulatory and Legal Obligations

• Lead and manage large-scale regulatory compliance projects from initial scoping to completion.
• Strategically plan and execute initiatives to prepare for forthcoming regulatory requirements.
• Carefully coordinate resources across Trust & Safety and other functions, assessing resource capacity and planning deliverables to ensure timely project completion.
• Oversight ongoing obligations, maintain issue logs, and conduct gap analyses.
• Ensure the prompt delivery of information for Requests for Information and other regulatory interactions, securing contributions and reviews from relevant teams.

Controls and Assurance Infrastructure Development

• Lead control monitoring activities, investigate deviations, and ensure the effectiveness of controls in partnership with Legal and Compliance teams.
• Implement and monitor the progress of recommendations from internal and external audits.
• Engage in risk assessments, and implement and track mitigation strategies identified in the risk assessment processes.

Compliance Framework Development

• Facilitate the strategic development and execution of compliance frameworks that address both current and emerging regulatory challenges.
• Bridge gaps between various internal teams to ensure seamless integration of compliance standards and practices.
• Continuously seek opportunities to enhance regulatory processes and frameworks, leveraging insights and feedback to foster an environment of continuous improvement within Trust and Safety.

Leadership and Communication

• Regularly communicate with and update leadership in partnership with Legal and Compliance teams on project statuses, compliance gaps, strategic decision-making, and prioritization.

Qualifications

• Proven program management experience with a strong ability to independently lead and deliver complex, cross-functional programs end to end.
• Deep understanding of global regulatory frameworks such as the EU Digital Services Act (DSA), Online Safety Act(s), and other emerging regulations impacting digital platforms.
• Track record of planning, coordinating, and executing strategic initiatives across multiple regions, with the ability to both think at a high level and execute tactically.
• Strong analytical and problem-solving skills with the ability to assess complex information, conduct risk assessments, and make strategic decisions in fast-paced environments.
• Excellent communication and stakeholder management skills, with experience engaging and influencing leadership in high-ambiguity environments.
• Proactive and solution-oriented mindset with a natural curiosity and drive for continuous improvement.
• Demonstrated ability to lead and motivate cross-functional teams, aligning diverse stakeholders around shared compliance goals; flexibility to work across time zones and support global collaboration.