Registration Specialist, Patient Registration, Part Time

Northwest Florida Community Hospital (NFCH), in Chipley, FL, is seeking a part-time experienced, energetic, and dedicated Patient Registration Specialist to provide exceptional customer service for patients in our Patient Registration Department. At NFCH, our strength lies in our promise of “Your Health…Our Mission,” where we get to know our patients and residents, care for them, and ease their way.

About the role

Working at our organization means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities.

Responsibilities

• Interview patients to gather demographic and insurance information in order to register the patient in the computer system
• Establish the patient medical record
• Provide Advanced Beneficiary Notices, HIPAA, Patient Rights, and benefit assignments as directed
• Obtain authorizations, certifications, and referrals from insurance companies
• Identify patient’s financial responsibilities and collect payments
• Serve as a liaison between patients, patients' relatives, and the healthcare organization
• Communicate patients' questions and concerns to appropriate staff members
• Explain policies and procedures to patients and refer them to the proper services required
• Ensure all confidentiality and privacy rights of residents are observed
• Support and promote the Mission, Vision, and Values; adhere to all hospital policies and procedures; commit to the Standards of Conduct; maintain professional appearance
• Other duties as assigned

Requirements

• High School Diploma (or equivalent)
• Minimum of one (1) year experience in a customer-focused industry
• Knowledge of principles and practices of patient registration, insurance reimbursement, governmental and other payer source billing, credit and collections, cashiering, and admitting
• Familiar with functions, capabilities, and operation of computer-based billing, patient accounts, and registration management systems
• Follow all established Federal, State, and Local rules, regulations, and guidelines

Skills

• Excellent interpersonal skills, including customer service, patience, empathy, and compassion
• Excellent computer and communication skills
• Effective communication skills, including active listening, writing, speaking, and reading comprehension
• Good collaboration and teamwork skills
• Fast and adaptive problem-solving abilities
• Keen attention to detail

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off
• Tuition reimbursement
• Voluntary match 401(k) retirement savings plan
• Shift Differential Pay
• 401K with employer match
• Free services with NFCH providers
• A generous PTO plan
• Competitive pay
• Health and wellness discounts
• Employee assistance program

Schedule

• Part-time, 8–10 hour shifts
• Weekend availability (as needed)

Experience

Preferred experience in healthcare patient registration with in-depth knowledge of patient registration process, healthcare billing and reimbursement, insurance verification and pre-certification, medical terminology, financial counseling, and negotiating skills.

Working Conditions

• Office environment
• Able to tolerate rapid fluctuations in workload and multiple priorities