Registration Specialist MRI

About the role

Description OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

Responsibilities

• Greets and checks in patients to the clinic, ensuring a positive experience from start to finish.
• Provides patients with appropriate paperwork, communicating with the MRI team once a patient is ready.
• Schedules patients for their MRI and follow up appointments with providers accurately.
• Review MRI safety, financial responsibility and appointment details with accuracy, ensuring a positive experience for the patient.
• Monitors the lobby to ensure patients are being accommodated. Keeps patients apprised of estimated waiting times. Offers assistance if patients encounter difficulties.
• Registers patients, ensuring all necessary information is accurate and up to date, including but not limited to, insurance, body part ordered, name, date of birth, etc.
• Research insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
• Maintains patient confidentiality, adhering to HIPAA regulations.
• Handle payments and process financial transactions accurately.
• Enter patient information into IRIS with accuracy, document appropriate information in Athena.
• Manages incoming phone calls, answers, screens, and forwards to the appropriate location.
• Prepare patient charts for the next day schedule according to the proper established guidelines.
• Reviews the MRI schedule, ensuring accuracy for coding purposes.
• Processes medical records requests, outside MRI reports, and incoming faxes when needed.

Requirements

• A high school diploma or equivalent is required.
• Minimum one year experience in customer-facing service position or patient care.
• Medical office reception or radiology experience preferred.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn multi-line phone system.
• Strong interpersonal skills and patient care.
• Strong communication and organization skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Excellent attention to detail.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day.
• The employee frequently is required to talk or hear and must be able to speak articulately.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

Pay

Commensurate with experience.

Schedule

TBD