Registration Specialist I

About the role

The Registration Specialist at Orthopaedic & Spine Center of the Rockies (OCR) plays a crucial role in ensuring smooth operations and exceptional patient care. With a history spanning 55 years, OCR continues to expand its services across Colorado, Wyoming, and Nebraska. We are seeking dedicated professionals who share our commitment to excellence in patient care and teamwork.

Responsibilities

• Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
• Ensures the clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.

Requirements

• A high school diploma or equivalent is required.
• Minimum 1 year experience in customer-facing service position.
• Medical office reception experience a plus.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The employee frequently sits and uses hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day.
• The employee frequently talks or hears and must be able to speak articulately.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit-Sharing Plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

Qualifications

• Equal Opportunity Employer
• Committed to diversity and inclusion

Schedule

Full-time position available.

Pay

Competitive salary commensurate with experience.