Registration Specialist - Access Services | Full Time | Days

Job Description

The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. The Registration Specialist interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. He/She conducts screening for all insurance pre-certification requirements. The Registration Specialist minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes. He/She contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.

About the Role

Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Responsibilities

• Interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts.
• Cleans and updates patient records.
• Conducts screening for all insurance pre-certification requirements.
• Minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes.
• Contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.

Requirements

• High school diploma or equivalent required; some college preferred.
• Licenses: N/A
• Certifications: Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• De-escalation training completed by the end of position orientation (90 days); appropriate level of de-escalation training.
• Experience: Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Qualifications

• Education: High school diploma or equivalent required; some college preferred.
• Licenses: N/A
• Certifications: Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• De-escalation training completed by the end of position orientation (90 days); appropriate level of de-escalation training.
• Experience: Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Skills

• Superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Strong written and verbal communication skills.
• Emotional stability conducive to dealing with high stress levels.
• Able to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations.
• Customer service skills and professional etiquette.
• Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Benefits

Shift M-F 8am - 4:30pm; rotating Saturday

Pay

N/A

Schedule

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Benefits

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